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Policies/Terms & Conditions

Privacy Policy

At Subs and Goods, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

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What Information We Collect
We may collect the following types of personal data from you:

  • Contact details (name, phone number, email).

  • Payment information (for processing payments securely).

  • Cookies and usage data are used to improve your experience on our site.

 

How We Use Your Data
We use your personal data to:

  • Process and fulfil your orders.

  • Improve our website and user experience.

  • Communicate with you regarding your orders and promotions.

  • Comply with legal obligations.

 

Data Sharing and Security
We do not sell your personal data to third parties. However, we may share your data with trusted service providers (e.g., payment processors) to complete transactions. We use industry-standard encryption and security measures to protect your data.

 

Your Rights
You have the right to access, update, or request the deletion of your personal data. To do so, please contact us at subsandgoods@gmail.com.

Terms and Conditions

Welcome to Subs and Goods. By accessing or using our website, you agree to the following Terms and Conditions. If you disagree with any part of these terms, please do not use our services.

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Use of Website
Our website allows you to browse and purchase curated goods. You agree to use the website for lawful purposes only. We reserve the right to modify, suspend, or discontinue any aspect of the website at any time without notice.

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Payment Terms

All prices are listed in South African Rands (ZAR). Payment is required at the time of purchase, and we accept Visa, Mastercard, and other payment methods securely processed through Peach Payments. By placing an order, you agree to provide accurate payment information.

 

Payments are protected using 3D-secure technology where applicable, and refunds will be processed as per Peach Payments' refund policies, which may include a ZAR 3.00 transaction fee for refunds or reversals.

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Delivery Terms

Delivery timelines depend on the two-week batch cycle. Customers will be notified via email when orders are ready for pickup at their chosen location. Orders may take up to 15 days to arrive at Lusaka pickup points, depending on the day of purchase relative to the delivery schedule.

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Dispute Resolution

Disputes related to payments will be handled in collaboration with Peach Payments where necessary. Please contact us at subsandgoods@gmail.com for assistance with any issues.

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Intellectual Property

All content on this website, including text, original images, and logos, is owned by Subs and Goods unless otherwise stated. Some images on the site are sourced from third-party platforms that provide free-to-use images for commercial purposes (e.g., Unsplash, Pexels, Pixabay). Unauthorized use or reproduction of any content, including images or logos, is strictly prohibited unless permission has been granted by the original creator or us.

If you believe that your intellectual property has been used without permission on our website, please contact us at subsandgoods@gmail.com to resolve the matter.

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Limitation of Liability

Subs and Goods is not liable for any direct or indirect damages resulting from the use of this website or services, including issues arising from payment gateway errors or delays caused by third-party services such as Peach Payments. We make no warranties regarding the accuracy of the content or the availability of our services.

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Governing Law
These terms are governed by the laws of Zambia, and any disputes will be resolved in the courts of Zambia.

Refund Policy

We strive to ensure customer satisfaction with every purchase. If you are not satisfied with your purchase, you may request a refund under the following conditions.

 

Eligibility for Refunds

  • You can request a refund within 14 days of receiving your product.

  • To be eligible, the item must be unused and in its original packaging.

  • Refunds will not be processed for perishable items or personalized goods.

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How to Request a Refund
To initiate a refund, please contact us at subandgoods@gmail.com with your order details. We will provide instructions on how to return the item.

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Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

If the product is returned due to customer preference (not a defect or error), a ZAR 3.00 transaction fee and any applicable shipping fees will be deducted from the refund. Refund timelines may also depend on the policies of Peach Payments and your payment provider.

Return Policy

We accept returns on most products under the following conditions.

 

Eligibility for Returns

  • Products must be returned within 30 days of purchase.

  • The item must be in its original condition and packaging.

  • Some items, such as perishable goods, cannot be returned unless defective.

 

Return Process

To initiate a return, contact us at subsandgoods@gmail.com with your order number. Once your return is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs, unless the product is defective or an error occurred in the order.

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Refund on Returns

Once we receive and inspect the returned product, we will issue a refund to your original payment method within 7 business days, including the initial shipping costs. Return shipping costs will not be reimbursed, unless the return is due to a defective product or error on our part.

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